Second-Hand Is Only the Price – but How Does Support Work for Used Software?

Imagine someone selling you a Mercedes worth 60,000 euros for 30,000 euros. While this can happen with used vehicles, this particular car is as good as brand new. No dent, not a single scratch, no wearing parts. 

Such a deal would be an economic miracle.

Yet this is exactly how used software works. You get the same product as customers who pay the full price, with all functions and features and every line of code working exactly the way it did on the first day of use.

Surely there must be a catch? No, there is not. This is because hardware wears out, but software does not.

But What About Manufacturer Support for Used Software?

This is a good question. In principle, when a licence agreement is transferred to you, you will assume the rights set out in the transferred agreement vis-à-vis the software manufacturer. If the agreement provides for bug fixes through updates or other maintenance measures, these rights will be transferred to you.

However, things can look different when it comes to individual support, e.g. using a free telephone or email hotline. Even if there are gaps in support, you can easily bridge them.

To this end, we cooperate with reputable IT service providers that offer our customers high-quality services which are on equal footing with services provided by the manufacturers themselves.

How We Optimise Your Software Costs

PREO’s work is customer-centric. If you are not yet clear about the most effective and audit-ready way to optimise your company’s cost structures by perhaps several thousand euros with used licences, please feel free to contact us without obligation. If you would like to find out how you could optimise your software costs, our licensing experts will be happy to help you.

Phone: +44 20 363 016 59